FAQ

What is Just Dance Now?

Just Dance Now is a mobile game that brings you the biggest music video game franchise of all time, without the need for a video game console!
All you need is an internet-connected screen, and a smartphone as a controller.
Pick a song from the catalog of over 500 tracks, hold your smartphone in your right hand and follow the Coach on screen! Your movements are tracked and scored by the game, so perfect those moves and get a perfect score!
There's no limit to the number of players you can dance with - and your friends and family can jump in at any time for even more fun.

What do I need to play?

You need:
1- The Just Dance Now App on your smartphone that will be used as a controller.
2- An internet-connected screen (such as your PC, Mac, tablet, Apple TV, Android TV or a TV with Chromecast)
Read below according to which screen you wish to use.

How do I earn more coins?

Your coin wallet automatically refills over time, with the time to your next coins displayed just below the wallet.
Only a certain amount of coins will be refilled, as coins are here to let you test the game before purchasing a VIP Pass.

Can my friends or family play with me?

Your friends and family can dance with you by downloading the free Just Dance Now app on their smartphones. Once installed, they just need to join your Dance Room by scanning the QR code, or entering the Dance Room number displayed in the top left of the screen.

How many people can join my dance session?

There's no limit to the number of players!

The game is choppy or running very slow.

Please check you have an internet connection speed of at least 1Mbit.

Where do I download the game?

On an iPhone, iPad, Mac, or Apple TV: open the App Store, search and install the Just Dance Now app.
On an Android smartphone or tablet: open the Google Play Store, search and install the Just Dance Now app.
Scan the QR code with your mobile camera to download the Just Dance Now app on your phone.


What is a QR code?

A QR code is a 2 dimensional barcode, which looks something like this:

In Just Dance Now, we use QR codes to store your Dance Room number. When you want to play, the app will ask you to scan the code displayed on your screen (PC/Mac/TV/tablet/Apple TV) to automatically join your Dance Room.

What is a Dance Room number?

A Dance Room number is a unique number designating your Dance Room.
Your Dance Room number is displayed together with a QR code on the screen (PC, Mac, tablet or Apple TV) you want to use to play Just Dance Now.
Read the questions above to find out how to play on those devices.
Enter your Dance Room number (or scan the QR code) using the Just Dance Now smartphone app to enter your Dance Room.

List of compatible devices

Motion controller
- iPhone: iOS 10 or higher
- Android phone: Android 5.0 or higher
Main Screen
- Mac: macOS 10.14 or higher
- Apple TV 4th Generation or better
- TV with Google Chromecast (Miracast on TV is not supported)
- Android TV : Puffin Browser is recommended to play on Android TV
- Web browsers: Google Chrome, Mozilla Firefox, Internet Explorer 10, Apple Safari

The Apple TV Remote is not detecting my dance moves.

- Just Dance Now only supports the 1st generation of Apple TV/Siri Remotes and older Apple TV Remotes. The 2nd generation of Apple TV/Siri Remotes is not supported due to hardware limitations; however, you can use the new Apple TV Controller feature in the Just Dance Now mobile app to connect to Apple TV and play Just Dance Now.
To connect your phone as the Apple TV dance controller, you need to enter the Master Code and the Dance Room number in the Just Dance Now mobile app. The Master Code is shown below the Dance Room number in Just Dance Now on your TV screen. Enter both of these in the “Apple TV Controller” option in your mobile Just Dance Now app.
The first phone to connect using the “Apple TV Controller” option will become the Dance Room master on Apple TV. If a mobile phone is already connected as the Dance Room master then all the others who try to connect their mobile phones using the “Apple TV Controller” option will automatically join the Dance Room as secondary users.

I made a purchase in the shop but never received my item.

Try to close the App and launch it again. If the problem persists please contact us.

VIP

- What is a VIP Pass

VIP Passes allow you to play as many songs as you wish for the duration of your pass. When a VIP player enters a room, all songs become free to play, making it perfect for everyday use; to play with friends and family; or for organizing parties.

There are two types of passes:
- 24 hour pass: a one time purchase that gives you total access for twenty four hours.

- Long duration passes: you can choose between a one month, 3 month or 12 month subscription.

The long duration passes are renewed automatically. The cost of the pass will be billed to your bank account 24 hours before the end of the time period. For example, if you purchased a 3 month subscription, your account will be billed one day before the end of the 3 month period.
You can cancel at any time, for any reason, by using your first party account.
The 1 year VIP Pass subscription is only available in selected regions.

- How do I modify my active VIP pass subscription?


In the Just Dance Now app on iOS:
- Open the Just Dance Now app on your phone.
- Tap on the Play icon.
- In the coverflow tap on the Shop at the top right corner of the screen.
- Scroll down and tap on Manage Subscriptions. This will open the App Store subscription list.
- In the Subscription list tap Just Dance Now.
- Here, in the Options, you can switch to a different VIP Pass.
- The new subscription plan will be activated once the current pass expires.

In the App Store:
- Go to Settings > Tap on your name on the top of the screen > iTunes & App Store.
- Tap your Apple ID on the top of the screen and select View Apple ID.
- Scroll down and tap on Subscriptions.
- In the Subscription list tap Just Dance Now.
- Here, in the Options, you can switch to a different VIP Pass.
- The new subscription plan will be activated once the current one expires.

On Apple TV:
- Open Settings.
- Select Accounts.
- Select Manage Subscriptions under Subscriptions.
- Choose Just Dance Now.
- Use the Options to switch to a different VIP Pass.
- The new subscription plan will be activated once the current pass expires.

- How do I cancel my active VIP pass subscription?

The 1 month, 3 month and 1 year duration VIP Passes are subscriptions that automatically renew unless they're cancelled.
In the Just Dance Now app on iOS:
- Open the Just Dance Now app on your phone.
- Tap on the Play icon.
- In the coverflow tap on the Shop at the top right corner of the screen.
- Scroll down and tap on Manage Subscriptions. This will open the App Store subscription list.
- In the Subscription list, tap Just Dance Now.
- Here, in the Options, you can choose to cancel your subscription.
- Once cancelled, your subscription will continue until the end of the current billing cycle.

In the App Store:
- Go to Settings > Tap on your name on the top of the screen > iTunes & App Store.
- Tap your Apple ID on the top of the screen and select View Apple ID.
- Scroll down and tap on Subscriptions.
- In the Subscription list, tap Just Dance Now.
- Here, in the Options, you can choose to cancel your subscription.
- Once cancelled, your subscription will continue until the end of the current billing cycle.

On Apple TV:
- Open Settings.
- Select Accounts.
- Select Manage Subscriptions under Subscriptions.
- Choose Just Dance Now.
- Use the Options to change or cancel your VIP pass subscription.
- Once cancelled, your subscription will continue until the end of the current billing cycle.

In the Just Dance Now app on Android:
- Open the Just Dance Now app on your phone.
- Tap on the Play icon.
- In the coverflow tap on the Shop at the top right corner of the screen.
- Scroll down and tap on Manage Subscriptions. This will open the Google Play Store subscription list.
- In the Subscription list, select Just Dance Now.
- Tap Cancel Subscription.
- Once cancelled, your subscription will continue until the end of the current billing cycle.

In the Google Play Store:
- Open Google Play Store on your Android phone or tablet.
- Tap Menu > Subscriptions.
- Select Just Dance Now.
- Tap Cancel Subscription.
- Once cancelled, your subscription will continue until the end of the current billing cycle.

- I no longer have an Apple device, how can I cancel my VIP pass subscription?

If you no longer have an Apple device, you can cancel your VIP pass subscription in the App Store on Mac or in iTunes on Mac or PC.

On a Mac with the App Store:
- Open the App Store app on your Mac.
- Click on your Apple ID at the bottom of the sidebar.
- Click View Information at the top.
- Scroll to the Manage section on the Account Information page.
- Click on Manage to the right of Subscriptions.
- Click Edit to the right of Just Dance Now.
- Use the options to change or cancel your subscription.
- Once cancelled, your subscription will continue until the end of the current billing cycle.

On a Mac or PC with iTunes:
- Open iTunes.
- At the top Menu bar click on Account > View My Account.
- Sign in with your Apple ID and click View Account.
- Scroll to the Settings section on the Account Information page.
- Click on Manage to the right of Just Dance Now.
- Use the options to change or cancel your subscription.
- Once cancelled, your subscription will continue until the end of the current billing cycle.

- I no longer have an Android device, how can I cancel my VIP pass subscription?

If you no longer have an Android device, you can cancel your VIP pass subscription using a computer.

On the Computer:
- Go to play.google.com
- Make sure you are logged in with the correct Google Account.
- Click My Subscriptions on the left.
- Select Just Dance Now.
- Click on Manage > Cancel Subscription.
- Once cancelled, your subscription will continue until the end of the current billing cycle.

- How do I restore my VIP pass?

You can restore your active VIP pass subscription from within the Just Dance Now app.
iOS:
- Make sure that you’ve logged in with the correct Apple ID used to purchase the VIP pass.
- Launch Just Dance Now
- Go to Settings > Restore Purchases

Apple TV:
- Open Just Dance Now.
- Swipe up and select VIP Shop.
- In the shop, swipe down and select Restore Purchases.

- Can I use my VIP pass on multiple devices?

iPhone, iPad, Apple TV:
The VIP pass purchased by you can only be used on one device at a time, provided you have logged in with the Apple ID that was used to purchase it.

Android:
The VIP pass purchased by you can only be used on one device at a time, provided you have logged in with the Google Account that was used to purchase it.

- Can I share or transfer my VIP pass to my friends/family on their Just Dance Now app?

You need to be logged in with the account that was used to purchase the VIP Pass. The VIP Pass cannot be shared with, or transferred to, a different account.

Ubi-Connect

- What is the benefit of logging in with a Ubisoft account?

Logging in with your Ubisoft account lets you sync your Just Dance Now save data on the cloud, and access it across different mobile platforms and Apple TV.

- I don't have a Ubisoft account, what should I do?

You can create a new Ubisoft account when you choose to log in.

- How do I log in with my Ubisoft account?

You can log in with your Ubisoft account from the Settings menu, or the Login pop-up on mobile.
You can log in with your Ubisoft account by using the “Login” menu option on Apple TV.

- Can I continue playing with my save data on another mobile device?

Yes, you can use the same Ubisoft account to log in to Just Dance Now on another device to fetch your save data on that device.

- Can I use my VIP Pass on another platform by using the same Ubisoft account?

No. The VIP Pass is not synced with your Ubisoft account, and can only be used on the platform it was purchased on. Just Dance Now only syncs your game progression data like Avatars, songs played, scores etc. with your Ubisoft account.

- How do I log out?

You can log out from the Settings menu on mobile.
You can log out using the “Logout” menu option on Apple TV.

- What happens to my save data after I log out?

You can continue to play after logging out, but your progress will not be synced with your Ubisoft account.

- Can I log in with a different Ubisoft account on the same device?

Yes. After you log out, you can log in with a different Ubisoft account on the same device, and Just Dance Now will use that account's save data. If it’s a new account, Just Dance Now will create a new user profile.

- I forgot my Ubisoft account username and password. What do I do?

You can retrieve your username and/or reset your password using the “Forgot Password” option on the Login screen.

- Is it necessary to log in with my Ubisoft account to play Just Dance Now?

You can continue to play Just Dance Now without a Ubisoft account. However, you won’t be able to take advantage of the benefits offered with a Ubisoft account.

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